Shipping policy

SHIPPING POLICY Last updated: July 24, 2026

Where We Ship We currently ship to addresses within the United States.

Order Processing Orders are processed within 1–3 business days after they're placed. Orders placed on weekends or holidays are processed the next business day. You'll get a confirmation email when you order, and a shipping confirmation with tracking once it's on the way.

Shipping Times Estimated delivery is 7–14 business days after processing, depending on your location. Your total wait is processing time plus shipping time.

Shipping Cost Shipping is free on every order, with no minimum. Any shipping charge would always be shown at checkout before you pay.

Tracking Once your order ships, we'll email you a tracking number. Please allow 24–48 hours for tracking to begin updating.

Delays Delivery estimates are not guaranteed. Shipping times can be affected by carrier delays, weather, high-volume periods, or other factors outside our control. If we can't ship your order within 30 days and haven't told you otherwise, you can cancel for a full refund.

Incorrect Addresses Please double-check your shipping address at checkout. We are not responsible for orders sent to an incorrect or incomplete address provided by the customer. If you spot a mistake, email support@sonadecare.com as soon as possible and we'll try to fix it before your order ships.

Lost, Stuck, or Missing Packages If your tracking hasn't updated or your package appears lost, email us at support@sonadecare.com and we'll help track it down and make it right.

Contact Questions about shipping? Email support@sonadecare.com.