Refund policy

RETURN & REFUND POLICY Last updated: July 24, 2026

We stand behind our products with the Sonade Guarantee. Your guarantee period depends on which option you bought: The Sonade comes with 40 days, The Sonade 360 with 60 days, and The Two-Guard 360 with 90 days. The clock starts on the date of delivery.

How to Start a Return or Refund Email us at support@sonadecare.com with your order number and a quick note about the issue, and we'll reply with next steps. Please don't send any item back before contacting us first.

Eligibility Your request must be made within your guarantee window. You don't need to justify it — "it isn't for me" is a complete reason. Normal use will not disqualify you from our guarantee.

Damaged, Defective, or Wrong Items If your item arrives damaged or defective, or you received the wrong item, email support@sonadecare.com within 30 days of delivery with a photo of the item and your order number. We'll arrange a replacement or a full refund at no cost to you.

Refunds Once your return or refund is approved, we'll process the refund to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take additional time to appear on your statement. We refund the full amount you paid and don't deduct restocking fees.

Return Shipping Because the Sonade is used with oral appliances, we often can't resell a returned unit. In many cases we'll issue your refund without requiring you to ship the item back. If a return is needed, we'll let you know when you contact us, and we'll cover the cost of return shipping.

Return Address If a return is required, we'll provide the return address when you contact us at support@sonadecare.com.

Exchanges Need a different option? Email support@sonadecare.com and we'll help arrange an exchange, subject to availability.

Order Changes and Cancellations Orders can usually be changed or cancelled before they ship. Email us as soon as possible. Once an order is with the carrier we can't recall it, but your guarantee still applies.

Late or Missing Refunds If you haven't received an approved refund after the timeframe above, check with your bank or card issuer first, then contact us at support@sonadecare.com.