Privacy policy

PRIVACY POLICY

PRIVACY POLICY Last updated: July 24, 2026

Sonade ("Sonade," "we," "us," or "our"), operated by CM Pets LLC, operates sonadecare.com (the "Site"). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from the Site. By using the Site, you agree to the practices described here.

Information We Collect We collect information you give us directly and information collected automatically when you use the Site.

Information you provide: contact and order details such as your name, email address, shipping and billing address, and phone number; payment information when you make a purchase, which is handled by our payment provider (such as Shopify Payments) — we do not store your full payment card number on our servers; and anything you provide when you contact us, sign up for emails, leave a review, or enter a promotion.

Information collected automatically: device and usage information such as your IP address, browser type, the pages you view, and the dates and times of your visits; and information collected through cookies, pixels, and similar technologies.

We do not ask for and do not want health information. Please don't include medical details when you contact us — we only need your order number and what went wrong.

How We Use Your Information We use your information to process and fulfill your orders, including shipping and sending order and shipping confirmations; provide customer service and respond to your questions; send marketing and promotional messages where permitted, which you can opt out of anytime; detect and prevent fraud and keep the Site secure; analyze and improve our products, Site, and marketing; and comply with our legal obligations.

Cookies and Tracking We use cookies and similar technologies to operate the Site, remember your preferences, analyze traffic, and measure and improve our advertising. This includes analytics tools such as Google Analytics and advertising pixels such as those provided by Meta. Some of this measurement also happens server-side, meaning we send comparable information about site activity to our advertising partners directly rather than through your browser. You can control cookies through your browser settings; disabling some cookies may affect how the Site works.

How We Share Your Information We do not sell your personal information for money. We share information with service providers who help us run our business — our ecommerce platform (Shopify), payment processors, shipping and fulfillment partners, email and marketing providers such as Klaviyo, and analytics and advertising partners such as Meta and Google. We also share information with authorities or other parties when required by law, to enforce our terms, or to protect our rights, property, or safety, and with a successor entity in connection with a merger, acquisition, or sale of assets.

Our use of advertising and analytics technologies may be considered a "sale" or "sharing" of personal information under certain state laws, such as the California Consumer Privacy Act and the Connecticut Data Privacy Act. You can opt out as described below.

Your Rights and Choices Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of marketing or targeted advertising. To exercise these rights, email us at support@sonadecare.com. We may ask you to confirm details of a recent order so we can verify your identity. You can unsubscribe from marketing emails anytime using the link in those emails. We will not discriminate against you for exercising your rights.

Data Retention We keep your information for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy The Site is not directed to children, and we do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

Security We take reasonable measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy We may update this Privacy Policy from time to time. Changes take effect when posted on this page with an updated "Last updated" date.

Contact Us Questions about this Privacy Policy? Email us at support@sonadecare.com.